Can I change my order once it has been placed?
We don’t accept changes in the order once they are placed. However, if changes are communicated within 24 hours, we might be able to make the change in the order or the address of delivery. These changes are at the sole discretion of Matrutvam.
Can I cancel my order?
Orders can be cancelled within 4 Hours of placing the order. To cancel your order, please send us an email on [email protected] or call us on +91-9975621563 with your name, order number, order date and your mobile number. Our team will call you and confirm the cancellation.
When and how will I get my refund in case of cancellation or product return?
Before initiating the refund customer need to return the product to the vendor to the same address from they received. Shipping charges for returning product shall be borrowed by the customer. 100% Refunds are credited back to the customer as a credit note and will be deposited in their Matrutvam’s account which they can utilize anytime for shopping on the Matrutvam’s e-commerce portal. The process generally takes 7-14 working days depending on the bank and the gateway. Matrutvam does not have influence on the time lines except processing the refund. The refund will be credited back between 7-14 working days after the processing or until your next billing cycle in case it’s a credit card. You will receive email intimation from us about the processing of refund.
What is your exchange policy?
Once products are delivered to you as per the original order, there is no refund or exchange possible. In case there is a manufacturing defect, then the product can be exchanged. In case of a manufacturing defect, please contact customer service within 48 hours from the time the product/s has been delivered to you.
Kindly make an unboxing video/click pictures while receiving the order, for raising any dispute related query to the order like missing items/damaged products.
Any concern related to the package should be raised/highlighted within the 24-48 hours of the delivery.
Products ordered from Matrutvam website – are shipped in standard packaging boxes with the brand name and tape on them, hence, accept the orders after verifying the same at your end.
What if products ordered by me are out of stock?
All products shown on the web store are products in stock. In an exceptional case where the product ordered by you is out of stock, the same will be communicated to you within 72 hours and a refund will be processed immediately in case you wish to cancel the order.
